Refund policy

📦 Order Cancellations & Modifications

We understand that circumstances may change. You may cancel or modify your order within 2 hours of purchase.
After this timeframe, we begin preparing your order for dispatch and may not be able to accommodate changes.

If you notice an error, please email us immediately. We’ll do our best to help, but we cannot guarantee changes once processing has started.

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📨 Order Enquiries

For any issues with your order, contact us via email or direct message, including your order number and a description of your concern.
We aim to respond promptly and support you as best we can.

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🔄 Returns & Refunds

We do not accept returns or offer refunds for personalised or perishable items (such as food and bath products), as outlined in UK Consumer Law.

However, if your item arrives damaged or faulty, we will gladly offer a refund or replacement. Please email us within 48 hours of delivery, including clear photos of the issue.

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🔁 Exchanges

Due to the nature of our products, we do not offer exchanges.

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❓ Need Help?

Email: hello@kayblume.com or use our Contact Us page.

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📌 Please Note

This returns policy complies with UK Consumer Rights regarding personalised and perishable goods. Your statutory rights remain unaffected.